Refund and Return Policy

Last Updated: May 08, 2025

1. Introduction

This Refund and Return Policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations for products purchased from www.trendsettler.in ("Website"), operated by Oriel Inc. This policy is designed to be fair to our customers while maintaining the integrity of our business operations and complying with the Consumer Protection Act, 2019, and related e-commerce rules.

By placing an order through our Website, you agree to the terms set forth in this Refund and Return Policy.

2. Company Information

Trendsettler.in is operated by:

  • Company Name: Oriel Inc.
  • Registered Address: 599, 17B, Phase 1, Surat Nagar, Gurugram, India 122001
  • Contact Details:
    • Phone: +919045991070
    • Email: care@trendsettler.in
    • Website: www.trendsettler.in

3. Return Eligibility

3.1. Return Window

You may return eligible products within 7 days as we have 7 days return policy from the date of delivery for a refund, replacement, or exchange, subject to the conditions specified in this policy.

3.2. Eligible Products

Most products purchased from our Website are eligible for return, subject to the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition
  • The product must be in its original packaging with all tags attached
  • The product must be complete with all accessories, free gifts, and documentation
  • Proof of purchase must be provided (order number, invoice, etc.)

3.3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been used, worn, washed, or altered
  • Products with removed tags or damaged packaging
  • Intimate apparel, swimwear, and undergarments for hygiene reasons
  • Customized or personalized products
  • Items marked as "non-returnable" or "final sale" on the product page
  • Products purchased during clearance sales, unless defective

4. Return Process

4.1. Initiating a Return

To initiate a return, please follow these steps:

  1. Log into your account on our Website and navigate to the "My Orders" section
  2. Locate your order and select the item(s) you wish to return
  3. Select the reason for your return from the provided options
  4. Choose your preferred resolution (refund, replacement, or exchange)
  5. Submit your return request and await confirmation

Alternatively, you can initiate a return by contacting our Customer Service team at +919045991070 or care@trendsettler.in.

4.2. Return Confirmation

Once your return request is submitted, you will receive a return confirmation email with:

  • Return authorization number
  • Return shipping instructions
  • Return shipping label (if applicable)
  • Estimated processing timeline

4.3. Returning the Product

After receiving return approval:

  1. Pack the item(s) securely in the original packaging or equivalent
  2. Attach the return shipping label provided in the confirmation email
  3. Include the return form with your return authorization number
  4. Ship the package using the specified carrier or method

4.4. Return Shipping Methods

You can return your product using one of the following methods:

4.4.1. Courier Pickup

For eligible products, we offer courier pickup services. Schedule a pickup through:

  • Your account dashboard
  • Our Customer Service team
  • The return confirmation email

4.4.2. Drop-off at Partner Locations

You can drop off your return package at our partner locations, which will be specified in your return confirmation.

4.4.3. Self-Shipping

You may ship the return using a carrier of your choice, but please ensure:

  • The package is properly addressed to our returns center
  • The return authorization number is clearly visible
  • You obtain proof of shipping and tracking information

5. Return Shipping Costs

5.1. Defective or Incorrect Items

If you receive defective, damaged, or incorrect items, we will provide a prepaid return shipping label at no cost to you.

5.2. Customer Returns

For returns due to change of mind, size issues, or other non-defect reasons:

  • Free Returns: For orders above ₹2000
  • Return Shipping Fee: For orders below ₹2000, a nominal return shipping fee of ₹100 will be deducted from your refund

5.3. Special Promotions

During special promotional periods, we may offer free returns regardless of order value. Such promotions will be clearly communicated on our Website.

6. Refund Process

6.1. Refund Methods

Refunds will be processed to the original payment method used for the purchase:

  • Credit/Debit Card: Refunded to the same card
  • UPI: Refunded to the originating UPI ID
  • Net Banking: Refunded to the bank account
  • Wallets: Refunded to the wallet
  • Cash on Delivery (CoD): Refunded via bank transfer (you will need to provide bank details)

6.2. Refund Timeline

  • Refund Initiation: Within 2 business days of receiving and inspecting the returned product
  • Bank Processing Time:
    • Indian banks: 3-5 business days
    • International banks: 7-14 business days
  • Total Refund Timeline: amount will be credited in 7 business days on original mode of payment.

6.3. Partial Refunds

We may issue partial refunds in the following cases:

  • The returned product shows signs of use or wear
  • The product is returned without its original packaging or accessories
  • Only part of the order is returned
  • The product is returned after the return window but within a reasonable timeframe

7. Exchanges

7.1. Exchange Eligibility

You may request an exchange for eligible products within the same return window (7 days from delivery) if:

  • You need a different size or color of the same product
  • You wish to exchange for another product of equal or greater value
  • The product meets all return eligibility criteria

7.2. Exchange Process

To request an exchange:

  1. Follow the return process as outlined in Section 4
  2. Select "Exchange" as your preferred resolution
  3. Specify the product variant (size, color, etc.) or alternative product you wish to receive
  4. If exchanging for a higher-priced item, pay the price difference
  5. If exchanging for a lower-priced item, we will refund the price difference

7.3. Exchange Shipping

  • Shipping costs for sending the original product back follow the same rules as returns
  • We will ship the exchange product to you at no additional cost

8. Replacements for Defective Products

8.1. Replacement Eligibility

You may request a replacement if you receive a product that:

  • Is damaged or defective
  • Has missing parts or accessories
  • Does not match the product description
  • Is not as advertised

8.2. Replacement Process

To request a replacement:

  1. Follow the return process as outlined in Section 4
  2. Select "Replacement" as your preferred resolution
  3. Provide details of the defect or issue with supporting images
  4. We will arrange for pickup of the defective or damaged item and delivery replacement Product

8.3. Replacement Timeline

  • Approval Time: 1-2 business days
  • Pickup Scheduling: 1-2 business days after approval
  • Delivery of Replacement/ Damaged Products/ Exchange Product : delivered in 3-7 business days after pickup of defective item.

9. Order Cancellations

9.1. Pre-Shipment Cancellations

You may cancel an order before it is shipped at no cost by:

  • Using the "Cancel Order" option in your account dashboard
  • Contacting our Customer Service team

9.2. Cancellation Eligibility

Orders can be canceled without penalty if:

  • The order has not been shipped
  • The order is not for customized or personalized products
  • The order is not for items marked as "non-cancelable"

9.3. Cancellation Timeline

  • Cancellation Request: Should be made as soon as possible after placing the order
  • Cancellation Processing: Within 24 hours of receiving the cancellation request
  • Refund for Canceled Orders: Processed within 3-5 business days and amount will be credited in 7 business days on original mode of payment.

9.4. Post-Shipment Cancellations

For orders that have already been shipped, please refuse the delivery or follow the return process.

10. Warranty Information

10.1. Manufacturer Warranty

Products that come with a manufacturer's warranty will be subject to the terms and conditions of that warranty. The warranty period and coverage details will be specified on the product page or in the product documentation.

10.2. Extended Warranty

For certain products, we may offer extended warranty options at an additional cost. Details will be provided during the checkout process.

10.3. Warranty Claims

To make a warranty claim:

  1. Contact our Customer Service team with your order details
  2. Provide evidence of the defect or issue
  3. Follow the instructions for returning the product for warranty service

11. Special Circumstances

11.1. Sale Items

Products purchased on sale may have different return policies, which will be clearly indicated on the product page or during checkout.

11.2. Seasonal or Limited-Edition Items

Seasonal or limited-edition items may have shorter return windows, which will be specified at the time of purchase.

11.3. Bulk Orders

Orders for multiple units of the same product (more than 5 units) may be subject to special return conditions, which will be communicated at the time of purchase.

12. Consumer Rights Under Indian Law

12.1. Consumer Protection Act, 2019

This Refund and Return Policy complies with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your statutory rights as a consumer.

12.2. Right to Return Defective Products

Under Indian law, consumers have the right to return defective products and receive a replacement, repair, or refund.

12.3. Dispute Resolution

If you are not satisfied with our resolution of your return or refund request, you may:

  1. Contact our Customer Service team for escalation
  2. File a complaint with the Consumer Disputes Redressal Commission
  3. Use the National Consumer Helpline (NCH) at 1800-11-4000

13. Contact Information

For any questions or concerns regarding returns, refunds, exchanges, or cancellations, please contact our Customer Service team:

Customer Service
Trendsettler.in
Phone: +919045991070
Email: care@trendsettler.in
Hours of Operation: Monday to Saturday, 9:00 AM to 6:00 PM IST (excluding public holidays)

14. Modifications to this Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Website after any changes constitutes your acceptance of the revised Refund and Return Policy.

Last Updated: May 08, 2025