Shipping Policy

Last Updated: May 08, 2025

1. Introduction

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from www.trendsettler.in ("Website"), operated by Oriel Inc. By placing an order through our Website, you agree to the terms set forth in this Shipping Policy.

2. Company Information

Trendsettler.in is operated by:

  • Company Name: Oriel Inc.
  • Registered Address: 599, 17B, Phase 1, Surat Nagar, Gurugram, India 122001
  • Contact Details:
    • Phone: +919045991070
    • Email: care@trendsettler.in
    • Website: www.trendsettler.in

3. Order Processing

3.1. Order Confirmation

Upon successful placement of an order on our Website, you will receive an order confirmation email containing your order details and order number. This email confirms that we have received your order but does not constitute acceptance of your order.

3.2. Order Verification

All orders are subject to verification and approval. We reserve the right to cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Pricing errors
  • Fraudulent activity
  • Errors in product or pricing information

3.3. Processing Time

Orders are typically processed within 24-48 hours of payment confirmation, excluding weekends and public holidays. During sale periods or promotional events, order processing may take longer due to increased volume.

4. Shipping Areas and Restrictions

4.1. Domestic Shipping

We currently ship to most areas within India. However, certain remote areas may experience longer delivery times or additional delivery charges.

4.2. International Shipping

We ship to select international destinations. International shipping availability, rates, and delivery times vary by country and are subject to customs clearance and other potential delays.

4.3. Restricted Areas

We may not be able to ship to certain areas due to logistical constraints or local regulations. If we cannot ship to your location, we will notify you via email.

4.4. PO Box Addresses

We do not ship to PO Box addresses. Please provide a physical street address when placing your order.

5. Shipping Methods and Delivery Times

5.1. Domestic Shipping Methods

5.1.1. Standard Shipping

  • Delivery Time: Delivered in 3-7 business days.
  • Carrier: logistics partners like India Post, Delhivery, etc
  • Tracking: Available

5.1.2. Express Shipping

  • Delivery Time: 1-3 business days
  • Carrier: logistics partners like Blue Dart, DTDC, etc.
  • Tracking: Available

5.1.3. Same-Day/Next-Day Delivery

  • Availability: Limited to select metropolitan areas
  • Cut-off Time: Orders must be placed before 12:00 PM for same-day or next-day delivery
  • Tracking: Available

5.2. International Shipping Methods

5.2.1. Standard International Shipping

  • Delivery Time: 7-21 business days
  • Carrier: international carriers like DHL, FedEx, etc.
  • Tracking: Available

5.2.2. Express International Shipping

  • Delivery Time: 3-7 business days
  • Tracking: Available

5.3. Delivery Time Estimates

Delivery times are estimates only and commence from the date of shipping, not the date of order placement. Actual delivery times may vary based on:

  • Shipping destination
  • Carrier performance
  • Weather conditions
  • Customs clearance (for international shipments)
  • Local holidays and events
  • Other unforeseen circumstances

6. Shipping Costs

6.1. Domestic Shipping Costs

6.1.1. Standard Shipping

  • Order Value Below ₹500: ₹50
  • Order Value ₹500 - ₹999: ₹40
  • Order Value ₹1000 - ₹1999: ₹30
  • Order Value ₹2000 and above: Free

6.1.2. Express Shipping

  • All Order Values: Additional ₹100 over standard shipping rates

6.1.3. Same-Day/Next-Day Delivery

  • All Order Values: Additional ₹150 over standard shipping rates

6.2. International Shipping Costs

International shipping costs are calculated based on:

  • Destination country
  • Package weight
  • Package dimensions
  • Shipping method selected

Exact international shipping costs will be displayed during checkout.

6.3. Free Shipping

We offer free standard domestic shipping on orders with a minimum purchase value of ₹2000 or more, unless otherwise stated during promotional periods.

6.4. Additional Charges

6.4.1. Remote Area Delivery

Additional charges may apply for deliveries to remote or difficult-to-access areas.

6.4.2. International Duties and Taxes

For international orders, customers are responsible for all duties, taxes, and customs fees imposed by the destination country. These charges are not included in the shipping cost and will be collected by the carrier or customs authority.

7. Order Tracking

7.1. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and instructions on how to track your package.

7.2. Tracking Methods

You can track your order by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting the "Order Tracking" section of our Website
  • Contacting our Customer Service team with your order number

8. Delivery

8.1. Receiving Deliveries

8.1.1. Signature Requirement

Some deliveries may require a signature upon receipt. For such deliveries, someone must be available at the delivery address to sign for and receive the package.

8.1.2. Authorized Persons

Deliveries can be received by any person at the delivery address who is able to sign for the package. It is your responsibility to ensure that an authorized person is available to receive your order.

8.2. Failed Delivery Attempts

8.2.1. Domestic Orders

If no one is available to receive the delivery, the carrier will:

  • Leave a delivery attempt notice
  • Attempt redelivery on the next business day, or
  • Hold the package at their nearest facility for pickup

After multiple failed delivery attempts, packages may be returned to us, and a re-shipping fee may apply for subsequent delivery attempts.

8.2.2. International Orders

Policies for failed international delivery attempts vary by carrier and destination country. Customers are responsible for coordinating with the local carrier for redelivery or pickup options.

8.3. Change of Delivery Address

8.3.1. Before Shipping

If you need to change your delivery address before your order has been shipped, please contact our Customer Service team immediately with your order number.

8.3.2. After Shipping

Once an order has been shipped, we cannot guarantee that changes to the delivery address can be made. Any address changes after shipping must be coordinated directly with the carrier.

9. Order Issues

9.1. Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please:

  1. Check the tracking information for updates
  2. Contact the carrier for specific delivery information
  3. Contact our Customer Service team if the carrier cannot resolve the issue

9.2. Lost Packages

In the rare event that a package is lost during transit:

  1. We will initiate an investigation with the carrier
  2. If the package cannot be located, we will either:
    • Resend the items at no additional cost, or
    • Provide a full refund

9.3. Damaged Items

If your items arrive damaged:

  1. Take photos of the damaged packaging and products
  2. Contact our Customer Service team within 48 hours of delivery
  3. Provide your order number and photos of the damage

We will arrange for return shipping and either replace the damaged items or provide a refund.

10. Special Orders and Pre-Orders

10.1. Special Orders

Items that are specially ordered or customized may have different processing and shipping timeframes. These timeframes will be communicated to you before you place your order.

10.2. Pre-Orders

For pre-ordered items:

  • The estimated release or shipping date will be indicated on the product page
  • Your payment will be processed at the time of order placement
  • We will notify you if there are any changes to the estimated release date
  • Pre-ordered items may be shipped separately from other items in your order

11. Multiple Item Orders

11.1. Combined Shipping

When you order multiple items, we attempt to ship all items together to minimize shipping costs and packaging waste. However, if some items are not immediately available, we may ship available items first and send the remaining items once they become available.

11.2. Split Shipments

If your order is split into multiple shipments:

  • You will not be charged additional shipping fees
  • You will receive separate shipping confirmation emails for each shipment
  • Each shipment will have its own tracking number

12. Shipping Policies for Returns

12.1. Return Shipping Cost

12.1.1. Defective or Incorrect Items

If you receive defective, damaged, or incorrect items, we will provide a prepaid return shipping label at no cost to you.

12.1.2. Customer Returns

For returns due to change of mind or other non-defect reasons:

  • You are responsible for the return shipping costs
  • The original shipping charges are non-refundable
  • We recommend using a trackable shipping service

12.2. Return Process

Please refer to our separate Return Policy for detailed instructions on how to initiate and complete a return.

13. Contact Information

For any questions or concerns regarding your shipment, please contact our Customer Service team:

Customer Service
Trendsettler.in
Phone: +919045991070
Email: care@trendsettler.in
Hours of Operation: Monday to Saturday, 9:00 AM to 6:00 PM IST (excluding public holidays)

14. Modifications to this Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Website after any changes constitutes your acceptance of the revised Shipping Policy.

Last Updated: May 08, 2025